In this blog we would like give information about our live chat searching adventure. As our mission is to offer the best quality for our customers, we needed to communicate with our clients as fast and as easy as possible. That is why we needed a live chat support. When our site started to have live chat, we started to have lots of interaction with our potential clients. Mostly users do not read what is written in a website. They tend to ask the same questions to live chat. However, when they get respond fast, they are more likely to buy services from us.
Having a live chat possibility gives the users safety that their voices are important. There is a living person just like them in the other side of the channel. They can ask and feel comfortable to spend much more time in order to get the information they need. It also gives them the feeling that their time is valued. For example, we did not have any live chat opportunity then the customers question was going to be answered from mail which means it would have taken at least 1 business day to get an answer for the question or request.
Even though it was crystal clear to have a live chat for our site. It was not clear what live chat software that we have to use. It needed lots of investigation plus lots of trial and error. We have spent hundreds of euros in each software and tried to see if it suited our needs. At first, we tried free live chat software but they were not reliable. Most of the time we faced out of service errors. Then our continued search we found Jivo Chat. We absolutely loved it.
Here are the most important features that we personally preferred Jivo chat over the other live chat software.
Distribute chats based on visitors’ locations
Our team is focused on different sections and with this feature it helps us to divide tasks. For example, if one page is about ordering coding services, our support who is experienced in coding related questions answers the client if he requests a live chat.